Dewey Homes Ranked Number one in the United States
ELIANT RANKS DEWEY HOMES TOP IN THE NATION FOR CUSTOMER SATISFACTION
Irvine, California —(Nov 10, 2008) —An Eliant customer satisfaction survey of more than 75,000 new home buyers across the country, ranked Dewey Companies the #1 homebuilder in the country.
“The dedication and caring that you show your new home buyers is evident in their evaluation of the quality of their homes and – most importantly – their purchase and ownership experience,” wrote Eliant Founder and CEO Bob Mirman in a letter to John Dewey, Dewey President/CEO.
Those rankings mean Dewey homeowners in the Greater Philadelphia area have already won time and time again. “We don’t have sales people but new home counselors, really figuring out who you are, what you want, and figuring out the best way to provide it. If we can’t deliver, we’ll point you toward someone who might,” said John Dewey. He credits the integrity of that kind of relationship to much of the homebuilder’s customer satisfaction. “That’s the Dewey Experience,” he said.
Dewey Homes' core purpose is to create communities that leave a positive legacy and enhance the human experience. That philosophy is what has earned Dewey consistent top ratings in Eliant’s survey for overall homeowner satisfaction, design options, home readiness, construction experience, initial customer service, preferred lender, escrow and title, and workmanship and installation.
According to its Web site, Eliant has been surveying new home buyers and home owners on behalf of many of the nation's most innovative and customer-focused builders since 1984. Eliant's home buyer survey program has been labeled as the "platinum standard" for measuring the customer experience in the new home industry.
To determine the top builders in the nation and in each of the markets listed, Eliant calculates a "Key Measures" Score which looks at overall satisfaction with the quality of their home, their builder meeting commitments, and whether homeowners would recommend their builder to a friend or family member. A minimum of 30 Move-In Surveys for closings occurring between January 1, 2008 and November 31, 2008 was required for consideration. The Move-In Survey examines the home buyer’s satisfaction with their purchase experience, including construction, design services, financial services, product quality and initial perceptions of customer service. The surveys not only recognize what homebuilders are doing right, but also gives them feedback for continual customer satisfaction coaching and team-building.
Whether downsizing, relocating or looking to purchase the home of your dreams, Dewey Home counselors are ready to create a relationship with you in communities in Montgomery and Chester Counties. They include the award-winning Links at Raven’s Claw in Limerick Township, King’s Grant set among the rolling hills of Caln Township, Shadeland Woods luxury townhomes just outside of West Chester, Oakcrest in Chester County, and Manchester Farms – the best half-acre value in Western Chester County.
A five-time winner of the Main Line Builders Association’s “Best Community Award,” Dewey Homes is committed to creating lifelong relationships with its customers. From the first hello until long after settlement, your Dewey team will give you all the tools necessary for a confident homebuying process. As part of the Dewey Certified Home Inspection, Dewey’s Quality Assurance Team checks every nook and cranny of your home – more than 1275 items – to make sure your home is up to our high standards and ensure that your pre-settlement orientation is actually that, not a walk-through listing things that need to be fixed. You don’t need to sweat settlement either. With our preferred lenders and Arbor title, your settlement can take less than an hour. We’ll be back six weeks later to make sure everything is as promised and again one year later.
Isn’t it time you discovered the Dewey Experience?
Dewey Companies has three subsidiaries. Dewey Homes - builder of award-winning communities in Chester, Delaware and Montgomery Counties, and was proud to have been the builder for the 2006 Philadelphia Extreme Makeover: Home Edition; Dewey Commercial - a full service commercial real estate company with development, construction and property management expertise, and Dewey Land, a land acquisition and development company that has developed approximately 3,000 new home sites in more than 30 new home communities since 1990, including Shadeland Woods in West Chester.